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Comcast Customer Guarantee
Since 1963, Comcast has been dreaming big. We want our customers to be amazed with the choice Comcast offers, excited by the innovation Comcast provides and satisfied with the service and reliability of every interaction with Comcast. Our goal is to provide you with a consistently superior customer experience whether at sign-up, during the normal course of business or during a service visit. The Customer Guarantee lets you know what you can and should expect from Comcast and what we're doing to hold ourselves accountable every day.
Read the seven promises of the Comcast Customer Guarantee below, or watch a video from Comcast customer service leaders as they discuss the Customer Guarantee and other initiatives that Comcast is taking to provide a superior customer experience.
Every Comcast employee is dedicated to meeting the commitments above and to exceeding your expectations. We are working very hard to serve you better and listen carefully to your feedback. If you have any thoughts or ideas about this Guarantee or about your experience with us, we invite you to share them with us by sending us a note. We make the following guarantees:
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1. We will give you a 30-day, money-back guarantee on all our services. If you're not satisfied and wish to cancel service for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we'll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation. |
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2. We will treat you and your home with courtesy and respect. Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives will be courteous and knowledgeable when you contact us. |
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3. We will answer your questions at your convenience. You can contact us 24 hours a day, 7 days a week regarding any service-related issue by calling 1-800-COMCAST or in any of the following ways: · Online, via Ask Comcast · Live Chat online with a Comcast Technician · Send us an e-mail and receive a response within 24 hours |
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4. We will offer easy-to-understand packages and provide you with a clear bill. Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that's right for you. We aim for the same clarity with our bills. You may view your monthly statement and service details anytime by visiting www.comcast.com. |
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5. We will continually offer the best and most video choices. We're working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience. We will use On Demand to bring customers dramatically more content choices, including more movies, more sports, more kids programs, more network TV shows and more HD than anyone else. |
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6. We will quickly address any problem you experience. After the first visit to your home, if we do not satisfactorily complete installation or can't resolve a routine issue, we will extend a complimentary service to your account. Additionally, we won't charge you for a service visit that results from a Comcast equipment or network problem. |
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7. We will schedule appointments at your convenience and be mindful of your time. As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit $20 to your account.* |
Still want to read more on the Comcast Customer Guarantee? Visit us at: Comcast Customer Guarantee.
